NetRefer, the online gaming industry’s leading performance marketing software provider has today announced that it has opened a new satellite office in Chiswick Park, London. The new office has launched following a consultative period resulting in an internal restructure that will enable NetRefer to continue offering the best client experience, product innovation, operational efficiency and assist with the staff development.
The Professional Services team, headed by Louisa Morrison, will operate from the London office and focus on providing an even higher level of commercial support, client customisation, system solutions mapping and training. The team based at the new office will also be instrumental with regards to NetRefer’s product delivery as the company’s priority now is to carry out a complete overhaul of the Client Support Portal. NetRefer has partnered with Atlassian to implement Jira, Service Desk and Confluence to deliver a better user service and experience. The new portal will offer enhanced visibility on support consumption, a dynamic knowledge base and improved issue reporting resulting in a tailored and premium tool set.
Over the last six months, the product delivery team embarked on a ground-up re-development of NetRefer 5.0 using the latest technologies. A long term product roadmap has been created to facilitate this with the aim to provide better integration to both clients and third parties with the overall aim of having a truly unified performance marketing platform.
Group CEO and Founder, Raphael Arnold commented: The new office in Chiswick Park, brings us closer to our clients whether based in the UK or via the extensive travel links. To support the changes and overseas expansion, we’ve embraced a roll out of a company wide campaign entitled ‘LET’S EXPLORE A BETTER WAY’ which is not only about us as a business but more importantly about our clients and how best we can support them in order to achieve even greater successes.