Privacy Policy

Last update: 27.11.2024 

Introduction

This Privacy Policy applies to your use of the NetRefer website (www.netrefer.com) and any of its pages and/or to use of the NetRefer platform (admin and affiliate interface), software, online courses and/or any supporting services, features and functions that are made accessible to you (hereinafter: the “Services”). By using any of the Services, you agree to the terms and conditions contained in this Privacy Policy.

This Privacy Policy describes our policies and practices regarding the collection, use and disclosure of your personal data when using any of our Services, and sets forth your privacy rights. We recognize that data privacy is an ongoing responsibility, and so we may from time to time update this Privacy Policy by posting the new Privacy Policy on this page. We encourage you to review this page regularly.

Who are we?

NetRefer is a data-driven, AI-powered, affiliate marketing platform provider, engineered for the iGaming industry. Founded in 2005, our digital transformation remains relentless. Continuously refining our product offerings, we empower the industry's most successful Online Casino and Sports Betting Operators and their army of Affiliates with a complete and centralised affiliate management solution.

Information we Collect

NetRefer may collect and process different types of both personal and non-personal information relating to you, depending on the capacity in which you engage or interact with NetRefer (e.g. website visitor, client, affiliate, by chat, social media, etc.).

The types of data collected are:
Personal Data: This refers to any information that can identify an individual. This may include first and last name, title, date of birth, email address, phone numbers, Skype, Messenger, address, passwords, payments (IBAN), device data (such as IP), audit data (actions performed in the admin / affiliate platform), Usage Data and Cookies.

Technical & Usage Data: Technical and usage data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). We may collect data on how the Service is being accessed and used. This may include information such as your computer’s IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data: We use cookies and similar tracking technologies to track the activity on our Services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

For more information on our use of cookies, please see our Cookie Policy at https://netrefer.com/cookie-policy/

Use of Data

NetRefer will process the personal data as necessary to perform the Services and as further instructed by you (controller) in your use of the Service. We may use the collected data for various purposes:

  • to provide and maintain our Services, including to monitor the usage of our Services;
  • to gather analysis or valuable information so that we can improve our Services;
  • to detect, prevent and address technical issues, fraud and financial crimes;
  • to help us design our Services to better suit our users’ needs;
  • to help diagnose problems with our server and to administer our website, analyse trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences;
  • to provide customer support;
  • to notify you about changes to our Services;
  • to contact you with information about our products, services and other news, including by sending newsletters and marketing material that may be of interest to you;
  • to manage and enforce our rights, terms of use or any other contracts with you, including to manage any disputes, manage, investigate and resolve complaints, or recover debts.

We also collect personal information you give us such as your name, e-mail or contact details when you actively fill in the Contact Us & Request A Demo form. This data is then sent to sales@netrefer.com, a NetRefer mailbox to which only the NetRefer Sales and Marketing team has access.

We may also ask you to provide your contact number in order to apply multifactor authentication.

Legal Basis for Processing

We process personal data in accordance with the General Data Protection Regulation 2016/679 (GDPR). We will collect and use your personal data described in this Privacy Policy depending on the personal data we collect and the specific context in which we collect it. NetRefer may process your personal data because:

  • we need to perform a contract with you;
  • you have given us permission to do so;
  • the processing is in our legitimate interests and it is not overridden by your rights;
  • to comply with the law. 

Your Rights

Under the GDPR, you have certain rights which you can exercise over your personal data. If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request). Some of your rights may be subject to some exceptions or limitations.

Rights which you may be entitled to are:

  • Right of access: You have the right to obtain a copy of the personal information that we hold about you.
  • Right of restriction: You have the right to restrict the use we make of your personal data. As a consequence, we will not be able to further process your data.
  • Right of rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
  • Right to erasure: You have the right to request that we delete your personal data, subject to certain exceptions (such as if NetRefer is legally required to keep the information).
  • Right to object: You have the right to object to our processing of your personal data.
  • Right to withdraw consent: You have the right to withdraw your consent at any time where NetRefer relied on your consent to process your personal information.
  • Right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • Right to know: You can request that NetRefer disclose to you (1) the categories and/or specific pieces of personal information we have collected about you; (2) the categories of sources for that personal information; (3) the purposes for which NetRefer uses that information; (4) the categories of third parties with whom NetRefer discloses the information; and (5) the categories of information that NetRefer discloses to third parties.
  • Right to opt-out of sharing: You may request NetRefer to stop sharing your personal information (“opt-out”).

Data Retention

NetRefer will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our business and legal requirements, to resolve disputes and to enforce our legal agreements and policies.

NetRefer will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Data Storage and Transfer

Your personal data is stored by NetRefer on its servers and on the servers of the cloud-based providers which NetRefer engages. Our service providers, and other parties with whom we may share your personal information (as described herein), may process your personal information in territories that are outside the European Economic Area (“EEA”) or otherwise outside of the territory in which you reside. These countries may have data protection standards that are different to (and, in some cases, lower than) those of the territory in which you reside.

Disclosure of Data

Under certain circumstances, NetRefer may be required to disclose your personal data:

  • to meet any applicable law, regulation, legal process or enforceable governmental request;
  • to enforce applicable policies, including investigation of potential wrongdoing in connection with the Services;
  • to detect, prevent, or otherwise address fraud, security or technical issues;
  • to protect against harm to the rights, property or safety of our users, the public or to NetRefer and/or as required or permitted by law;
  • to protect against legal liability;
  • for purposes of a merger, acquisition or asset sale.

Security of Data

To help protect the privacy of data and personally identifiable information you transmit through the use of our Services, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to carry out a related function. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.

The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Services, provide the Services on our behalf, perform Service-related services or assist us in analysing how our Services are used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We use trusted third parties to help us provide certain aspects of our Services such as:

  • provide our e-mail services;
  • deliver and help us track our marketing and advertising content;
  • help us track website conversion success metrics;
  • manage our sales and customer support services to you;
  • provide services, including but not limited to data storage.

We enter into confidentiality and data processing terms with such third parties to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.

Use of Analytics, Monitoring, and Marketing Tools

We use a combination of tools to monitor, analyse, and improve the performance of our Services, enhance user experience, and deliver targeted marketing.

  • Google Analytics. Helps us understand website traffic and user interactions to enhance user experience. Google Analytics collects data such as IP addresses, browser type, and visited pages. This information is anonymized and aggregated for analytical purposes. For more details, refer to Google's Terms of Service and Privacy Policy.
  • Hotjar. Provides insights into user behaviour through heatmaps, session recordings, and feedback tools. These tools help us identify areas for improvement in website usability. Hotjar does not collect sensitive personal data and is compliant with GDPR. Learn more in Hotjar’s Privacy Policy.
  • Coralogix. Supports real-time application monitoring and logging to detect and resolve technical issues swiftly, ensuring platform security and reliability. The data collected is technical and diagnostic, used exclusively for internal purposes.
  • Hubspot. When you visit certain sections of our platform, HubSpot uses cookies for functionality, performance and to track visitors. This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. Please refer to HubSpot Privacy Policy for more information.
  • Meta Pixel (formerly Facebook Pixel): We use this to understand the effectiveness of our Meta Ads and deliver personalized advertising based on user interactions with our website. Data collected may include information about your device, browser, and activity. Learn more at Meta | Privacy Center | Manage your privacy on Facebook, Instagram and Messenger | Facebook Privacy.
  • LinkedIn: Tracks engagement with our content through tools like LinkedIn Insights and provides analytics for optimizing our marketing efforts. For more information, see linkedin.com/legal/privacy-policy.

These tools may use cookies or similar tracking technologies to collect and process data. The information collected is processed in compliance with data protection regulations and is not used to identify individual users. You can manage your preferences or opt out of tracking by adjusting your browser settings or using the platforms’ opt-out mechanisms.

Links to Other Sites

Our Services may, from time to time, contain links to and from the websites of third parties. If you follow such a link, please note that these websites have their own privacy and cookies policies and NetRefer does not accept any responsibility or liability for these third-party websites.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Governing Law

You agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by and construed in accordance with the laws of Malta. The parties agree that any dispute or claim arising out of or in connection with this Privacy Policy or its subject-matter, shall be subject to the exclusive jurisdiction of the Malta Arbitration Centre in accordance with the Arbitration Act (Cap. 387 of the Laws of Malta) and the arbitration rules of the Malta Arbitration Centre in force at the time of the dispute. 

Contact Us

If you have any questions or concerns about this Privacy Policy, or about our personal data policies or practices, or if you would like to invoke one of your rights under the General Data Protection Regulation, please contact us by email at dpo@netrefer.com .

Complaints

If you are resident in the European Union and you are dissatisfied with how we have managed a complaint you have submitted to us, you are entitled to contact your local data protection supervisory authority. As NetRefer operates its business in Malta, it operates under the remit of the Maltese Office of the Information and Data Protection Commissioner.