In the constantly evolving world of iGaming, Online Casino and Sportsbook Operators need advanced and comprehensive affiliate marketing platforms to complete their numerous requirements. Understanding these large and complex platforms, with multiple functionalities and features, can be a formidable task for any user. Thus, the challenge for platform providers is to ensure their clients have advanced software and adequate education and support to use the platform’s functionalities at their maximum potential.
NetRefer has its own dedicated educational platform called ‘the Academy’. Our educational platform covers every aspect of our platform, including Rewards, Tracking, Media, and Communication with Affiliates. Inclusively, it is constantly updated to accommodate new releases. Our platform’s success relies on users maximising the potential of each functionality. By offering structured training, the Academy ensures Operators can leverage every platform feature.
Our most popular courses for Operators include:
Our Academy’s curriculum provides in-depth and engaging knowledge. However, our platform is vast and the functionalities are complex. A crucial element in improving user experience is having immediate access to specific information when it’s needed, and that’s where our AI bot comes into action.
Our AI bot connects seamlessly with our Client Knowledge Base (CKB). Through a chat format, users can prompt the AI about platform-related questions and receive rapid responses. This integration ensures that users can quickly find solutions without having to search through extensive documentation. Some of the most popular questions our AI bot can answer include:
By providing instant answers to specific information, our AI bot significantly enhances the user experience and the overall efficiency of platform use. Operators have an additional tool assisting them in executing their data-driven decisions. This speeds up their workflow and allows them to focus on strategic tasks.
The combination of our Academy and AI bot support is designed to assist iGaming Operators with the many challenges currently faced by the iGaming industry. New technologies, constant updates, increasing functionalities, and a fast staff turnover are just a few common issues. While the Academy offers comprehensive training for users to become product experts, the AI bot acts as a bridge to the CKB, providing swift access to specific information.
This integrated approach ensures that Operators are well-trained and well-supported to fully leverage the platform’s capabilities, paving the way for their success in the competitive fields of Online Casino, Sportsbook, Lottery, Bingo, eSports, Poker, and iGaming affiliate tracking software.