Our Services+ offering was launched at the beginning of this year geared towards NetRefer clients who wanted to avail themselves of extra performance management services and discounted rates.
The Dedicated Account Management (DAM) service is the most popular offering within the Services+ suite, helping clients to gain valuable and actionable insight regarding the performance of their affiliate programs.
Clients that already enjoy this service benefit from regular and dedicated assistance of their NetRefer account manager, keeping a watchful eye on their key performance indicators and advising on the optimal configuration and use of the NetRefer software.
Due to the diverse operational aspects of each of the NetRefer clients, our DAM Team provide their clients with customized reporting based on data metrics that are pertinent to the client’s internal measurement models and business objectives.
A choice of three separate but configurable packages has been created to cater for a variety of business requirements, comprising of 10 value added components, including increased allocation of free user support hours, reduction in add-on costs, consultancy service, detailed reporting on client’s monthly KPI’s, regular onsite client meetings and much more.
Certain DAM package also includes a set of Business Intelligence reports, providing more granular analysis of the affiliate program performance based on such KPIs as customer churn rate, customer lifetime value, average customer cost and contribution, analysis of reward plans’ profitability and more.
Having yielded significant results for NetRefer clients, our Services+ roadmap aims to continue adding to the variety of benefits that the leading affiliate marketing platform already has to offer its clients.