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MALTA BUSINESS REVIEW: ON THE LEADING EDGE

NetRefer understands that the world of Unified Performance Marketing has evolved over the past decade.

From developing cutting edge solutions, integrating to complex 3rd party systems, designing innovative customisations, providing premium services and data analytics – NetRefer’s ability to simplify the complex cycle of Unified Performance Marketing has never been more finely-tuned.

We caught up with NetRefer’s COO, Timothy Buttigieg, to see what features customers need to stay ahead of the digital curve (By George Carol, Malta Business Review).

To read the full article go to Malta Business Review (page 23) :

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NETREFER NAMED AS A NATIONAL CHAMPION FOR MALTA IN THE EUROPEAN BUSINESS AWARDS (EBA)

NetRefer has been named a National Champion for Malta in the European Business Awards (EBA).  The EBA is Europe’s largest business competition set up to celebrate business excellence and practice in the European business community.

After the first phase of judging by an independent panel, NetRefer has been chosen to represent Malta in the next phase of the competition. NetRefer were evaluated against the core EBA values of innovation, ethics and success and will now go through to the next stage of the competition.

“We are delighted to be part of the elite group of organizations that are being recognised and honored at the EBA,” says Timothy Buttigieg, COO NetRefer. “It is a fantastic testimony to the continued growth and success of our company. We would like to thank our global client base for their endless support, feedback and loyalty.”

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NETREFER LAUNCHES NINJA CODE CLUB FOR KIDS

IT skills are becoming increasingly sought after in the Maltese labour market. Many local and international tech-hungry companies based here, often have to look beyond our shores for expertise, especially in the iGaming industry.

As an IT innovation-driven company, NetRefer wants to be part of the solution. By training up the next generation we can help resolve the problem.

Ninja Code ClubWe are creating NetRefer Ninja Code Club to raise awareness of the fact that coding can be taught to children effectively. This already happens in some schools locally, and is quite widespread in schools all over Europe.

NetRefer is creating a free kids’ code club for Summer 2016. This great opportunity is open to children between the ages of 7 and 10 who will learn age-appropriate principles of programming.

The first course intake for 2016 will kick-off in mid July 2016; all the spaces for the first run of the course have already been filled.

NetRefer will also donate a Raspberry Pi to each child upon satisfactory completion of the course, to ensure that the children can further develop their skills at home.

Team NetRefer have been working tirelessly to make this event is a success. The course will have 8 sessions in all and will end on the 7th of September.

A celebratory certificate awarding event will be presided by the Hon. Minister for Education and the President who will address a small audience, before kicking off the reception organised at the NetRefer offices in Valley Road.

For more information, get in touch with codeclub@netrefer.com.

24WIN TO ENTER COLUMBIAN GAMING MARKET

24Win will shortly opt for one of the licenses issued by Coljuegos, to become one of the first operators licensed to operate in the regulated market of Colombia, under the legal domain .co

24Win, has reached an agreement with NetRefer, a leader in providing affiliate marketing software provider for online gaming worldwide.

As explained by Alex Soteres, Director of Marketing 24Win, “The reason for choosing NetRefer is based on the strength and experience of the platform in similar markets, as well as the trust and care provided by qualified staff working at NetRefer. Also we rely on the experience obtained in the affiliates market which has been launched in Spain, and that will serve to replicate the business model for market affiliates from Colombia, both online and offline.”

With this agreement, 24Win at www.24Win.com will manage all its activities in Colombia and Latin America to manage affiliate marketing activities through the NetRefer platform (www.netrefer.com).

Through NetRefer, 24Win will be able to perform the complete management of marketing activities with its affiliates, both online and on-site, including among others, management and full control of activities relating to its affiliates (both online and offline). The NetRefer Affiliate software provides advanced reporting systems, promotion and advertising tools, as well as tools supporting the creation and management of rewards and promotions. Moreover, the NetRefer platform will enable the integration of multiple brands with selected suppliers, enhancing the operator’s activities.

Amongst its main virtues, Mario Benito (NetRefer Director for Spain & Latin America) explains that “24Win will offer its products by integrating activity in physical and online stores (convergence), a resource that will suit them well to attract players through physical facilities, as is happening in other similar regulations.

Our system is unique, we have obtained extensive experience in the treatment of face market activity in various jurisdictions. Through NetRefer, we give a firm commitment to the Latin American market and we are adapting our products and services to offer a tool tailored to the needs that this market requires.”

NetRefer also wants to highlight the benefits it will bring to the affiliates who work with 24Win, acting as guarantor on the transparency of operations and settlement of commissions, based on a proper tracking system to check all information through an independent and secure control panel for the affiliate (also on web and mobile) “.

“We are delighted to have the experience and strength of a platform like NetRefer, which will help us to become a successful trader in the Colombian and Latin America market” says Alex Soteres, Chief Marketing Officer of 24Win.

LIVE CHAT OFFICIAL LAUNCH

NetRefer today announced the official launch of the new Live Chat service for its customer base. The service had already been soft-launched and preparations have been underway throughout 2015 so most already knew that this day was fast approaching.

Experts agree that Live chat is the future of call centre support because it is already delivering extraordinary levels of customer satisfaction across the globe.

The service runs alongside existing customer service touch points which include email, technical ticketing services and telephone calls; all operated by highly trained in-house customer service professionals. We believe in staying abreast of new technologies that benefit our customers.

“Coupling our high quality software with high customer service levels is important to us and our customers.” says Anna Debono, Product Support Team Leader.

Expressed even in our core values, customer service has always been a top priority for NetRefer. Offering Live Chat helps improve our service by improving first time resolution rates and improving customer satisfaction ratings exponentially. We are looking forward to rolling out the service on the 21st of March.

In this first stage the service will run from Monday to Friday during office hours; 9am to 5pm (GMT+1), covering the most important hours of the day. This service will be supported by other customer touch-points such as online access to our product knowledge-base and interactive video tutorials which are available 24/7.

The Live Chat service is offered within the NetRefer software infrastructure making it intuitive and easily accessible. Our agents have been provided with and trained for the use of the latest industry software to enable smooth real-time communication that never lets you down.

“We take pride in providing outstanding Service and placing customers at the heart of our business.” says Timothy Buttigieg, COO at NetRefer.

“this is just a milestone of our ongoing customer service strategy. We will continue to invest in customer service training and tools, to consistently improve our service levels and actively listen and action our customers’ requirements.”

Want to know more. Contact our call centre on +356 2767 3337 ext. 102

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JACKPOT PALACE CASINO LAUNCHES NETREFER’S AFFILIATE PROGRAM

Jackpot Palace Casino is excited to launch their affiliate programme on NetRefer’s award winning software.

Founded in 1998, Jackpot Palace Casino offers over 650 different and entertaining games together with live games and casino.

Through this partnership, NetRefer will assist Jackpot Palace Casino to further grow their online business which is an objective for NetRefer’s online gaming partners.

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YAKO CASINO GOES LIVE WITH NETREFER

Yako Casino –  operator’s new affiliate programme joined with NetRefer’s affiliate software.

Yako casino, was founded by a group of casino enthusiasts with a simple mission: to breathe new life, colour and fun into the world of virtual casino entertainment. Yako casino have set out on this journey to give players what they want and deserve.

Did you know that “Yako” means “Your” in Swahili? YakoCasino literally means YOURCasino!

Through this business partnership Yako will further grow their online business which is NetRefer’s main aim for online gaming partners.

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DAFABET AFFILIATES GO LIVE WITH NETREFER

Dafabet Affiliates went live with NetRefer Performance Marketing Platform. NetRefer is proud that it has been trusted by Asia’s No. 1 online betting and gaming site, Dafabet, as their affiliate platform.

Dafabet is one of the most powerful gaming operators not just in Asia but also globally, ranking within the top 20 of the EGR Power 50 list. This is because Dafabet provides some of the best online game products that includes sports betting, online casino, online poker together with a range of online betting games.

Through this partnership, NetRefer will not only continue to grow their prestigious client base but it will also continue to assert itself as a market leader within the Unified Performance Marketing sector. In addition, it will allow Dafabet to further grow their online business, a key objective for all NetRefer’s online gaming partners.